Privacy Policy

1. Introduction

Shivaganga Tours ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register on our website
• Book a travel package
• Subscribe to our newsletter
• Contact us with inquiries
• Participate in surveys or promotions

This information may include:

• Name, email address, phone number
• Billing and payment information
• Passport/ID details (for travel purposes)
• Date of birth and gender
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent
• Referring website or source

3. How We Use Your Information

We use the collected information for:

• Processing Bookings: To confirm and manage your travel bookings
• Communication: To send booking confirmations, updates, and support
• Improvement: To enhance our website and services
• Marketing: To send promotional offers (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To detect and prevent fraud

4. Information Sharing

We may share your information with:

• Service Providers: Hotels, transport companies, and local guides for trip execution
• Payment Processors: Razorpay for secure payment processing
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing through Razorpay
• Regular security audits and updates
• Limited access to personal data by authorized personnel only
• Password protection and secure authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies Policy

We use cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your login session
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct any inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Portability: Receive your data in a structured format

To exercise these rights, please contact us using the information below.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@mytravel.com
• Phone: +1 234 567 890
• Address: 123 Travel Street, Adventure City, TC 12345